JTC Consulting
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Services

 

Technical Consulting

 

 

JTC Consulting, Inc. provides clients, with accurate and timely technical consulting services regarding the cause and extent of damage, costs to repair, restore and replace high technology equipment.  JTC also provides the highest level and most complete line of consulting service related to industrial machinery, medical equipment, telecommunications systems, audio/video, control systems, computer/network, heavy equipment, as well as any other type of high technology equipment.

 

Services Include The Following:

                        ·         File Reviews/Audit Claims 

                        ·         Cause and Origin Analysis

                        ·         Determine Extent of Damage

                        ·         Valuation Research

                        ·         Repairability

                        ·         Salvage

                        ·         CAT Services

 


     Technical Consulting



                Forensics 
                Expert Witness
                Fire Investigation
                Loss Reconstruction
                Data Recovery
                Project Management
                Restoration Equipment


Process:

 

  • File Review
  • Site inspection
  • Document Review
  • Technical Interviews
  • Electronic Lab Testing
  • Repairability Determination
  • Feasibility of Restoration / Remanufacturing
  • Determine Valuation of Equipment
  • Salvage Value Analysis
  • Lightning Verification
  • Court Testimony 

       File Reviews:  

 

 

This service provides an overview of a file to ensure the claim is fair and reasonable and/or to determine if there are any issues, which may need to be addressed in more detail.  A short report is then provided which includes opinions and recommendations regarding the file.


Equipment Analysis:   

This may include an on-site inspection, evaluation and testing of electrical and electronic equipment, technical interviews and repair/replacement/salvage option research. Photographs and a detailed inventory of the equipment involved in the loss are also performed at this time.

 
 
                                      

       Damage Assessment:

Once the cause of the loss is established, with our experience, technical knowledge and education, JTC is able to determine the extent of damage to nearly any type of technical equipment.


        Repair, Replacement and ACV, Cost Options:

JTC provides detailed and extensive repair and/or replacement options for the equipment involved in the loss. 

This involves comprehensive market research to determine the best
options for the equipment involved in the loss. 

Replacement cost research including
contacting the manufacturer of the equipment and several vendors who stock comparable
equipment. 

If necessary, we will locate available local repair vendors, monitor repair
and/or determine the actual cash value (ACV) of the equipment involved in the loss, based on age, availability and condition.


       Like Kind and Quality (LKQ), Cost Analysis:

JTC will provide like kind and quality replacement equipment contact information and costing, for any piece of equipment involved in the loss.  Upgrades and cost variances will also be identified in a comprehensive final report.


                         
                     Before                            After


Restoration/Salvage of Technical equipment and Facilities
:
 
                                 

Restoration and salvage options can both be highly effective means of restoring high technology equipment to operation and/or minimizing interruption of business and costs associated with a loss. JTC will determine the extent of damage to the equipment through testing and chemical analysis, and provide recommendations and costs associated with these two options.  Vendors and contact information will also be provided along with details contrasting these options to researched cost analysis results.  A plan is then formulated to return the equipment and/or facility to a pre-loss condition in the most cost-effective and timely manor.
 

                                    
       Project Management and CAT losses:

    Extensive experience in managing the various complexities involved in the recovery process on large and complex CAT claims. Our experience includes project management of $300 Million loss and catastrophe response at the World Trade Center, and natural disasters such as hurricanes, tornadoes, earthquakes and floods.
     

                Technical Documentation: 

    During the course of our assignment, we provide our client with all the necessary documentation including reports, photographs, lists and tables that assist in establishing an audit and litigation proof file.  JTCs final report offers the client a clear, concise easily understood written document stating conclusively the results, findings and recommendations regarding our involvement in the file.


                Property Loss Adjusting Services: 

    Given our extensive experience with insurance claims and losses, JTC is able to assist at any level of virtually any type of property losses.

     

     Example 1:

    Claim:    Fire & Physical Damages                            
    Claim Amount:  $2 Million                         
    Telecommunications switching equipment:

    The insured claimed that the equipment was no longer manufactured, therefore it was not repairable and would need to be replaced with upgraded telecommunications switches.
     
    JTC findings:
    Recommendation:
    $900,000.00

    Verified the cause and extent of the damages.  Also determined that the equipment could be replaced with new equipment of like kind and quality for a total cost of $900,000.
    Used and/or refurbished were not options with the coverage for this file.

    JTC Consulting also provided subrogation and expert witness services for this loss. 


     Example 2:

    Claim:    Hail Damages                            
    Claim Amount:  $14,000.00                         
    (5) Air conditioning condensing units:

    The insured claimed that the condensing units were not repairable and would all need to be replaced with new units.
     
    JTC findings:
    Recommendation:
    $500.00

    Verified the cause and extent of the damages.  Also determined that the cooling fins on the units could be combed out returning the insured to pre-loss condition for an estimated cost of $375.00 to $500.00.


     Example 3:

    Claim:    Faulty Electrical Outlet                            
    Claim Amount:  $10,000.00                         
    SeeSnake, sewer pipe camera snake:

    The insured claimed that the unit was damaged when it was plugged into a bad electrical outlet.  Their vendor informed them the unit could not be repaired and and provided a new replacement estimate of $10,000.00.

    This was the third similar replacement loss for this unit that the insured had filed.
     
    JTC findings:
    Recommendation:
    $2,600.00

    Determined the damage was due to the unit being placed into an electrically energized pipe, not a bad electrical outlet.  Also determined that the unit could be repaired by a different factory authorized service center returning the insured to pre-loss condition for an estimated cost of $2,600.00.


     Example 4:

    Claim:   Shorted out after filling unit with freon                           
    Claim Amount:  $4,844.00                         
    Residential air conditioning condensing unit:

    The insured claimed that the condensing unit was not repairable and would all need to be replaced with a new unit.
     
    JTC findings:
    Recommendation:
    $1,781.00

    Verified the cause and extent of the damages.  Also determined that the compressor inside of the condensing unit could be replaced for an estimated cost of $1,781.00.


    Example 5:

    Claim:    Water Damage                            
    Claim Amount:  $25,000.00                         
    Security Equipment in Nursing Home:

    The insured claimed that the security, alarm and facility access equipment was damaged by water when a pipe burst over the equipment.  Their vendor informed them the equipment could  be repaired for an estimated cost of $25,000.00.
     
    JTC findings:
    Recommendation:
    $2,500.00 &/Or $3,800.00

    Verified the cause and extent of the damages.  Also determined that the equipment could be repaired with restored replacement components, returning the insured to pre-loss condition for an estimated cost of $2,500.00 or by replacing the damaged components with new components for $3,800.00.


    Example 6:

    Claim:    Fire / Soot                            
    Claim Amount:  $23,000.00                         
    Faulty Residential Fire Logs:

    The insured claimed that the residence was contaminated by smoke and soot when their electronically starting gas fire logs failed to function properly.  Damages to the home were estimated at $23,000.00
     
    JTC findings:
    Recommendation:
    $0.00

    Determined the damage was due to the fire logs having been operated for an extended period with the fireplace flew in the closed position.


    Example 7:

    Claim:    Theft                            
    Claim Amount:  $107,000.00                         
    Cellular telephones stolen from service center:

    The insured claimed that their facility had been burglarized and that the theft totalled $107,000.00 worth of cellular telephones.

    This was the second similar theft loss that the insured had filed for two different stores.
     
    JTC findings:
    Recommendation:
    $17,000.00

    Verified the theft and determined that the missing phones could be replaced with refurbished telephones of like kind and quality, returning the insured to pre-loss condition for an estimated cost of $17,000.00.


     Example 8:

    Claim:    Lightning                            
    Claim Amount:  $18,000.00                         
    Elevator:

    The insured's vendor informed them that the replacement parts needed to repair the elevator were no longer available.  An estimate was then provided to upgrade the entire unit for a total cost of $18,000.00.
     
    JTC findings:
    Recommendation:
    $3,300.00

    Verified the cause and extent of the damages.   Located replacement parts and vendor to repair the existing elevator, returning the unit to pre-loss condition for an estimated cost of $3,300.00.



     Example 9:

    Claim:    Lightning                           
    Claim Amount:  $398,515.00                         
    911 Emergency Response Equipment:

    After the loss, the insured was informed by their vendor that the equipment involved in the loss had been damaged by lightning and that it was obsolete and could not be repaired.  The vendor also provided an estimate for new replacement equipment totaling $398,515.00.
     
    JTC findings:
    Recommendation:
    $96,994.00

    Verified the cause and extent of the damages.  Located replacement parts and vendors to repair the existing equipment to return the insured to pre-loss condition for an estimated cost of $96,994.00 including parts and labor.


    Example 10:

    Claim:    Power Surge                            
    Claim Amount:  $26,000.00                         
    Telephone System:

    The insured's vendor informed them that the replacement parts needed to repair the telephone system were no longer available.  An estimate was then provided to upgrade the entire system for a total cost of $26,000.00.
     
    JTC findings:
    Recommendation:
    $339.00

    Verified the cause and extent of the damages.   Located replacement parts and vendor to repair the existing system, returning the unit to pre-loss condition for an estimated cost of $339.00 including parts, software and labor.



    Example 11:

    Claim:    Water                           
    Claim Amount:  $28,000.00                         
    Color Canon Copier:

    The insured's vendor informed them that the unit was damaged beyond repair.  An estimate was then provided to replace the unit with a new unit for a total cost of $28,000.00.
     
    JTC findings:
    Recommendation:
    $9,800.00

    Verified the cause and extent of the damages.   Determined that the unit was damaged beyond repair.  Located a used/refurbished replacement unit of like kind and quality in the same model and configuration as the insured's original unit for a total cost of $9,800.00.


     Example 12:

    Claim:    Lightning                            
    Claim Amount:  $31,000.00                         
    Misc. electronic equipment in a major hotel:

    Lightning struck the insured's hotel causing damages to TV's, air conditioners, wireless internet, security system, computers, telephone system, lobby music and facility access doors.  The insured was provided with repair/replacement estimates totaling $31,000.00 from their vendors and service providers to return them to pre-loss condition.
     
    JTC findings:
    Recommendation:
    $10,488.00

    Verified lightning as the cause and determined the extent of the damages.   Managed the loss to minimize any business interruption and located replacement parts and vendors to repair/replace the equipment involved in the loss for an estimated cost of $10,488.00.


    Example 13:

    Claim:    Water                           
    Claim Amount:  $120,436.00                         
    Misc. electronic equipment in a major University:

    Water pipes broke causing damages to telecommunications equipment for the local area network of a major university.  The insured was provided with repair/replacement estimates totaling $120,436.00 from their vendors and service providers to return them to pre-loss condition.
     
    JTC findings:
    Recommendation:
    $53,489.00

    Verified the extent of the damages and located replacement parts and vendors to repair/replace the equipment involved in the loss for an estimated cost of $53,489.00.


    Example 14:

    Claim:    Lightning                           
    Claim Amount:  $65,784.97                        
    Misc. electronic equipment in bowling alley:

    Lightning causing damages to monitors, computers, registers, network equipment, air conditioners and pin setting equipment.  The insured was provided with repair/replacement estimates totaling $65,784.97 from their vendors and service providers to return them to pre-loss condition.
     
    JTC findings:
    Recommendation:
    $35,865.00

    Verified the cause and extent of the damages and located replacement parts and vendors to repair/replace the equipment involved in the loss for an estimated cost of $35,865.00.


    Example 15:

    Claim:    Power Surge                           
    Claim Amount:  $24,018.00                        
    (EDM) Electrical Discharge Machine:

    A power surge damaged the insured's EDM machine, which is used for cutting metal in a machine shop.  The insured reported that the unit could not be repaired and provided an estimate totaling $24,018.00 to replace the damaged equipment with a new unit.
     
    JTC findings:
    Recommendation:
    $5,000.00 & $13,500.00

    Verified the cause and determined the extent of the damages were beyond repair.  Located a used replacement system of like kind and quality for $5,000.00 and a new replacement system of like kind and quality for $13,500.00.


    Example 16:

    Claim:    Fire                          
    Claim Amount:  $39,000.00                        
    Fire damage to heavy equipment:

    Insured reported that a bobcat, case skidster and a leeboy paver were all damaged when the trailer they were being transported on caught on fire.  The insured provided replacement estimates totaling $39,000.00 for the three units involved in the loss.
     
    JTC findings:
    Recommendation:
    $16,235.00

    Verified the cause and extent of the damages and located a vendor who provided an estimate to refurbish the equipment involved in the loss, returning it to pre-loss condition for a total cost of $16,235.00. 

     

     

     

     

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